Refund policy

Returns

  • You have 7 days from the date of delivery to request a return
  • Items must be:
    • Unused
    • In original condition
    • In original packaging

🔹 Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our error)
  • Perishable goods (if applicable)
  • Items without original packaging

🔹 Refunds

  • Once we receive and inspect your return, we will notify you
  • If approved:
    • Refund will be processed within 5–7 business days
    • Refund will be issued to your original payment method

🔹 Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If still not received, contact us

🔹 Exchanges

We only replace items if they are:

  • Defective
  • Damaged during delivery

Contact us with proof (images/videos) for quick support.

🔹 Shipping Returns

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable
  • We recommend using a trackable shipping service

🔹 Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide photos/videos
  • We will arrange replacement or refund